We accept Visa, Mastercard, American Express, and PayPal. All transactions are secured via our built-in SSL encryption system that protects all personal and payment data.

Once your payment has been processed, you will receive a confirmation email from us within 24 hours. We do not include paper receipts in ELLESSÈNE packages, in order to reduce unnecessary waste.

Our team is available to assist with order cancellation requests. However, once an order has been processed for shipping, cancellations are no longer possible. If you placed an order by mistake, please contact us immediately for prompt assistance.

Since our products are hand-prepared upon order, we are unable to accommodate returns or exchanges at this time. In the rare case that your order arrives in less than perfect condition, please contact us, and our team will ensure a swift and tailored resolution.

ELLESSÈNE embodies the height of olfactory refinement, crafted with natural, premium ingredients from Grasse, France. We embrace a philosophy of uncompromising quality, designed for discerning individuals who seek nothing less than an exceptional experience. Our heavyweight glass vessels are designed to last a lifetime, doubling as refined cocktail tumblers. Each candle is nestled in a keepsake cloth box and includes a collectible authentic film strip from our series—adding a piece of the characters' narrative to your collection. More than a candle, it’s a layered experience in luxury and craftsmanship.

ELLESSÈNE candles are made in Grasse, France, using traditional techniques rooted in centuries of perfumery heritage dating back to the 16th century, with oversight by master perfumers.

Yes, we prioritize using natural, exceptional quality ingredients. ELLESSÈNE candles primarily contain natural plant-derived fragrance oils, with ingredients picked and harvested in the fields of Grasse, France. Our wicks are made from 100% cotton and are free from lead, complemented by a custom vegan wax blend that enhances burn time.

We never test our products on animals. We uphold strict ethical standards and prioritize cruelty-free practices in all stages of our product development.

ELLESSÈNE prioritizes sustainability with multifunctional candle vessels, repurposed as tumblers for whiskey or cocktails to promote lifelong use and minimize environmental impact. Our keepsake book cloth boxes and corrugated mailers are consciously free of plastics and composite materials, utilizing renewable plant fibers that are biodegradable, recyclable, and produced with minimal environmental footprint.

Best Practices
For the first burn, allow at least 2 hours or until the entire surface of the wax is melted. Always burn your candle in sight and keep away from nearby objects. Do not burn for more than 4 hours at a time.

Maintenance
Keep the wick to a length of approximately 6 millimeters (¼ inch), trimming the wick as needed between uses with scissors.

Longevity
Keep your candle at room temperature, between 60 and 80° F (15 to 26° C). Ensure the wick maintains its central position between uses; if needed, readjust the wick while wax is melted.

Our candle vessels repurpose as dishwasher-friendly tumblers for whiskey or cocktails to promote lifelong use and minimize environmental impact.

Step I.
Place your finished candle in the freezer for a few hours or until frozen to loosen any remaining wax.

Step II.
The wax should easily pop out. Gently scrape any remaining residue from the bottom using a butter knife or similar.

Step III.
Peel off all labels from the the glass. Remove any excess residue with rubbing alcohol on a cotton pad.

Step IV.
Wash the glass before first use and after subsequent uses. Our glasses are dishwasher safe.

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While we do not offer a rewards program just yet, an exclusive program is currently in development to elevate your ELLESSÈNE experience.